Frequently Asked Questions


Is there an age limit for who can use the Craft Studio?

The Craft Studio is best for kids age 5 and older. 

Is there a time limit on how long I can use the Craft Studio?

Generally, our crafts take about 30 mins to complete. Our space is small. Please be kind to our staff and other crafters by using our time and space wisely. We appreciate your cooperation and patience as we learn our “flow.“ This policy will be updated as needed.

Do I have to buy a craft in order to use the Craft Studio?

Yes.

Can we leave our children at the Craft Studio and come back later to pick them up?

No. Children on-site must be supervised by an accompanying adult at all times. This is non-negotiable.

Can I bring food inside the Craft Studio?

Please leave all food and beverages outside of our space. Nothing is worse than mistaking your cup of tea for your cup of painty water. Trust us.

Can we use the tables in the common area at Piedmont Place to make a craft?

Yes! Just as you might grab a table after ordering from Crozet Creamery or Crozeli, we hope that you will use the tables in the common area to make art as well. Please keep your group size below 5 people, and be conscientious of others using the space. Table covers will be provided. We ask that when finished, you bring your art supplies back to the Craft Studio, clean your paint brushes, and leave the space as you found it.


If I buy a craft, can I come back at another time to make it?

Due to spatial constraints, we request that craft projects are made on-site at the time of purchase, or made at home when taken to-go.

Are you able to host birthday parties on-site at the Craft Studio?

We are able to host small parties on-site at the Craft Studio, but only outside of normal business hours.

Due to space limitations, we can host NO MORE than 10 children accompanied by 2 adults at a time.

Hours available for on-site parties are as follows:
Saturday: 5pm - 8pm
Sunday: 9am - 11am & 5pm - 8pm

Please reach out via phone or email to discuss booking the Craft Studio for your private party.

Can we order craft kits in bulk to pick up?

Yes! We can prepare up to 20 craft kits at a time. Bulk orders must be paid in full at the time orders are placed. We require no less than 14 days to prepare bulk orders. Orders placed with less than a 14 day window for assembly will not be processed. Bulk orders must be picked up on site at the Craft Studio. We do not deliver.

Please reach out to place a bulk order and process payment. You can reach us through the contact form on this site, via email, or telephone.

What is your return policy?

We DO NOT accept returns on art supplies or art kits of any kind.
All sales of gift certificates are final.

  • We offer refund and/or exchange within the first 30 days of your purchase of toys and non-art gifts only!

  • Your item must be unused and in the same condition that you received it.

  • The item must be in the original packaging.

  • To complete your return, we require a receipt or proof of purchase.

  • Only regular priced items may be refunded, sale items cannot be refunded.